Mission-critical support for your ARTAK deployment. Submit a ticket, call our hotline, access operational manuals, or search the knowledge base.
Immediate AssistanceSubmit a detailed support request and our technical team will respond within 24 hours. Attach logs, screenshots, or error codes to expedite resolution.
Open TicketFor mission-critical issues requiring immediate assistance, reach our on-call support team directly. Available 24/7 for active deployments.
(305) 562-9639CALL OR TEXT // 24/7Device-specific operational manuals for all ARTAK-supported platforms. Download the PDF for your device to access setup, operation, and troubleshooting guidance.
Common questions and field-tested solutions for ARTAK operators and commanders.
Run the built-in diagnostics tool from Settings → System → Diagnostics. If sensors or feeds are not loading, verify that the edge server is powered on and that all devices are connected to the ARTAK mesh network. Check the status LED on the GoTENNA device — solid green indicates healthy mesh connectivity.
Power on the edge server first, then headsets and mobile devices. Allow 60–90 seconds for the mesh network to self-organize. Each device will display a connection status indicator in the ARTAK HUD. For multi-kit deployments, designate one edge server as the master node and configure others as secondary nodes from the Admin panel.
ARTAK software updates are distributed via the EolianVR secure update server. Connect the edge server to an internet-enabled network and navigate to Settings → System → Software Update. Updates can be staged and pushed to all connected devices simultaneously. Offline update packages are available — contact support@eolianvr.com for secure transfer.
ARTAK operates across GoTENNA mesh, WiFi, LTE, and Starlink. If devices are failing to connect, ensure mesh firmware is up to date. For long-range deployments, position GoTENNA nodes in elevated locations with line-of-sight when possible. For Starlink integration, connect the edge server's WAN port to the Starlink router and enable bridge mode.
User accounts and roles are managed from the ARTAK Admin Console. Administrators can create operator, observer, and commander roles with configurable permissions. All data in transit is encrypted end-to-end. ARTAK does not federate with CAC or PIV credentials today. For identity, access, or single sign-on requirements in a specific deployment, contact your EolianVR technical account manager.
Our technical specialists are ready to assist with any ARTAK deployment challenge.